Southwest Airways tells mum to connect masks to toddler’s face

Southwest Airways tells mum to connect masks to toddler’s face


A mom is talking out after an incident involving her two-year-old youngster that left her “shaking” on a current Southwest Airways flight in the US.Ali Cleek was on an August 12 flight from Orlando, Florida to Norfolk, Virginia, along with her husband and two kids, aged 4 and a pair of. Her two-year-old daughter, Drew, was crying and wouldn’t carry on her masks, Ms Cleek informed FOX Information.“Drew is a thumb sucker and her solely manner she biologically is aware of the right way to soothe herself is by sucking her thumb which is rattling close to unimaginable with a masks,” Ms Cleek posted to Instagram after the incident.Ms Cleek stated she and her husband held Drew down, attempting to get her to put on her masks whereas two flight attendants stood over them, watching.What occurred subsequent, Ms Cleek wrote on Instagram after the incident, had her “nonetheless shaking”.RELATED: Photograph that received practice driver in massive troubleMs Cleek stated she was given two choices. Minimize a gap within the masks, she stated she was informed sarcastically, or “glue it to her face.” The flight attendant, Ms Cleek stated, indicated she had glue obtainable.The mum of two stated she is a “rule follower” and doesn’t wish to come throughout as anti-mask.“I simply know that regardless if it was sarcasm or not I used to be embarrassed and attempting to comply with the mandate as a lot as I may,” Ms Cleek stated. “My daughter is 2. We had been doing all the pieces we may to conform.”In her publish, she wrote “I don’t like being this individual. Carrying a masks is the federal mandate … I get it. I respect it. However in some unspecified time in the future we’ve got to have human decency. Compassion.”RELATED: Outrage over flyer’s gross post-meal actRELATED: ‘Karen’ and daughter’s airplane seat tantrumIn a press release emailed to FOX Information, Southwest Airways stated, “The federal masks mandate for travellers has been in impact since February 2, 2021 and requires all passengers over the age of two to put on a masks always all through the journey journey. We (Southwest) admire the continuing co-operation amongst our prospects as we work, collectively, to comply with the federal mandate and help the consolation and wellbeing of all who journey with us through the ongoing COVID-19 pandemic.“As a notice, prospects are reminded of the federal masks mandate a number of occasions previous to journey. Southwest offers reminders through the reserving course of on our web site; in pre-trip emails despatched to prospects previous to departure; and as part of a buyer’s Well being Declaration Type that have to be acknowledged through the check-in course of on the Southwest app,, Southwest’s cell web site, and airport kiosks.”Ms Cleek stated she reached out to the airline and acquired a name from customer support with an apology. “They stated they’d primarily discuss to the flight crew,” she stated.Past the apology, Ms Cleek stated she hopes there’s been communication across the firm about what to do in related conditions.“I do know I by no means need one other guardian to be in tears on an aeroplane as a result of their 2-year-old received’t put on a masks. I actually don’t need dad and mom to really feel like they’ve to carry down their youngster to placed on a masks. I additionally don’t wish to really feel like I can’t journey with my children by airplane,” she added.This text initially appeared on Fox Information and was reproduced with permission


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